1. What are your operating hours?
We provide taxi services 24/7 to ensure you have access to our services at any time of the day or night. However please note that our support team is only available from 10 am to 7 pm on all days.
2. How do I book a taxi?
You can book a taxi through our website booking section or by messaging us on Whatsapp.
3. Do you offer airport transfers?
Yes, we offer airport pickup and drop services to and from all major airports. Please specify your flight details when booking to ensure timely pickup.
4. What payment methods do you accept?
We accept various payment methods, including cash, UPI, credit/debit cards, and mobile Wallets. Some services may also allow for online payments in advance.
5. Can i also contact Go Cabs support team via call ?
Currently you can reach to our support team only via Whatsapp / Email. It can take us 4-6 working hours to respond to your queries.
6. What is your fare structure?
Our fares are based on distance traveled and time for which taxi is booked. We also offer flat rates for certain destinations, like airport transfers.
7. Can I request a specific type of vehicle?
Yes, we offer various types of vehicles, including standard sedans, MPV, SUV, luxury cars, and larger vehicles for groups. Please specify your vehicle preference when booking. If the vehicle you want to book.
8. What should I do if I leave something in the taxi?
If you realize you’ve left something in the taxi, please contact our customer service team as soon as possible. We will help you locate your lost item and arrange for its return.
9. Are your drivers insured and licensed?
Yes, all our drivers are fully licensed and insured. We conduct regular checks and provide ongoing training to ensure a safe and reliable service.
10. Can I schedule a taxi in advance?
Yes, you can schedule a taxi in advance through our website or by reaching out to us via Whatsapp. Advanced bookings are recommended for special occasions or peak times.
11. How do I file a complaint or provide feedback?
You can file a complaint or provide feedback through our website or by contacting our customer service team directly via Whatsapp. We value your input and strive to address any concerns promptly.
12. Are there any additional charges?
Additional charges may apply for services such as extra luggage, late-night rides, or trips outside our regular service area. These charges will be communicated to you before or during the ride.
13. What if my driver is late?
If your driver is significantly late, please contact our customer service team. We’ll track the status of your ride and provide updates or arrange for an alternative vehicle if necessary.
14. Can I make changes to my booking?
Yes, you can make changes to your booking, such as adjusting the pickup time or location, by contacting us through Whatsapp. Please make changes as early as possible to avoid any inconvenience. Any change in booking details has to be notified at least 12 hours in advance.